The Rock Project Ltd Privacy Notice
This Privacy Notice governs the manner in which The Rock Project collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.therockproject.com website (“Site”). This privacy notice applies to the Site and all products and services offered by The Rock Project.
Web browser cookies
The Rock Project Ltd take all industry advised precautions to protect any and all submitted and stored data, however The Rock Project Ltd accepts no responsibility for loss of data caused by persons with malicious intent, computer attack or infection. The Rock Project Ltd is absolved of any liability of data loss directly caused by a Franchisee’s failure to follow correct policy, and the franchisee bears responsibility for all data they process.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
The Data controller is The Rock Project LTD,
The Rock Project Head Office: Stuart Wynne is the volunteer Data Protection Officer, and is contactable on:
0800 04 07 390
B10 Trem y Dyffryn
Colomendy Industrial Estate
Purpose of Data collection:
Data is collected for a variety of purposes:
Monitoring marketing effectiveness.
Facilitate a response to queries,
Pre-entering data to office systems to facilitate sign up processes.
Improving our services and systems, as well as to allow us to provide requested services.
To improve customer service.
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
Marketing: Use of images collected by The Rock Project Ltd or Franchisees with express consent.
To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Personal – any data which could be used to personally identify an individual. Including names, DOB, postal address, telephone/email, IP Address.
Personal & Special – Medical information
Non-personal – Browser name, the type of computer and technical information about Users means of connection to our Site as well as data which has been anonymised.
Basis for Processing
(Parental permission is required for data of children under the age of 16) (& Processing Special Data)
Explicit consent is requested upon submission of sensitive, children’s data or special data during class enrolment. Consent is also required to send promotional material.
Data requested during session signup, job or franchise application is needed in order to prepare and enter in to a
Non personal data collected automatically used for statistical research, direct response to queries.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Information may be handled by 3rd party Data Processors (Business Partners) on our behalf. Our business partners are:
Business Partners must attest that they also comply with all current legislation and GDPR.
How we protect your information – Data Retention & Security
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Personal Data is only stored for a period of 30 Days past current use. Data may be anonymised and stored for longer periods to facilitate business review and development.
Personal Data stored online or offline is protected by password and encrypted.
Special Data is deleted within 30 Days past current use
Data Transmission occurs only when necessary, only data required for the task is used, and transmission is conducted through SSL.
The Rock Project Ltd. holds an internal Data Breach Policy and Procedure and will act accordingly in the event data is compromised.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Right to withdraw Consent:
The User has the right to withdraw consent at any time. This request must be submitted electronically to firstname.lastname@example.orgThe request will be also passed by The Rock Project Ltd. to any 3rd party data processors. The Rock Project Ltd will remove or anonymise all stored data from all systems within 7 working days. Should the right to withdraw consent relate to use of images please include as much information & URL Links as possible in order to help with the request.
Right to complaint:
Should you believe The Rock Project Ltd to have not acted in a fair, proper and safe manner regarding personal data you may submit a complaint the supervisory authority
The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
Tel. +44 1625 545 745
Rights listed below are explained in detail here
You have the right to
access to a copy of the information comprised of your personal data;
object to processing that is likely to cause or is causing damage or distress;
prevent processing for direct marketing;
object to decisions being taken by automated means;
(in certain circumstances) have inaccurate personal data rectified, blocked, erased or destroyed; and
claim compensation for damages caused by a breach of the Act.
Changes to this privacy Notice
Your acceptance of these terms
By using this Site, you signify your understanding of this policy. Express consent for use of special personal data is requested at point of submission. We do not store or track IP address’s with the exception of firewall blacklisting for security purposes.
The Rock Project Ltd
B10 Trem y Dyffryn
Colomendy Industrial Estate
0800 04 07 390
This document was last updated on 26/4/18